frequently asked questions

Processing Time:

All orders are typically processed within 5-10 business days, excluding weekends and holidays.

During peak seasons or promotional periods, processing time may be slightly longer. We appreciate your patience.

Shipping Methods:

We offer various shipping methods depending on your location and the size of the package.

The available shipping options will be presented to you during the checkout process.

Shipping Fees:

Shipping fees are calculated based on the weight, dimensions, and destination of the package.

The exact shipping cost will be displayed at the checkout before you complete your purchase.

Shipping Time:

The estimated shipping time will vary depending on your location and the chosen shipping method.

Once your order has been shipped, you will receive a confirmation email containing the tracking information.

All sales are final. Should you have any questions regarding the quality of your order, please email us for further assistance.

We do not accept returns or offer refunds for any products purchased through our online shop.

Once an order is placed and payment is processed, the sale is considered final.

Defective or Damaged Products:

In the unlikely event that you receive a defective or damaged product, please contact our customer service within 48 hours of receiving your order.

We may request supporting evidence, such as photographs, to assess the situation and determine the appropriate resolution.

Order Cancellation:

Once an order is placed and payment is processed, it cannot be canceled or modified.

We encourage you to review your order carefully before completing the purchase.

Customer Satisfaction:

We value your satisfaction and strive to provide excellent customer service.

If you have any questions or concerns regarding your order, please contact our customer service team, and we will do our best to assist you.

We have a dedicated team of designers who create unique and original designs for our products. Our designers work diligently to ensure that each design reflects our brand's aesthetic and meets our quality standards.

We make every effort to accurately display our designs on our website, including color, composition, and size. However, please be aware that variations in screen settings and manufacturing processes may cause slight variations in the final product. The Cultural Collective will not offer refunds for these slight variations. If the product you received is defective or damaged, please contact our customer support team for further information. Thank you.